Enterprise Consulting Services
ITIL v3 Consulting

ECS has developed a methodology for engaging your company in an IT service assessment called a Value Impact Analysis or VIA. The VIA analysis is provided at three levels. Level 1 utilizes the ITIL V3 life cycle approach and delivers internal IT Service and Process improvements. Level 2 focuses on the analysis of company Value Streams to determine IT realignment opportunities that better serve external customers. Level 3 helps IT determine new value streams, supported by technology. The Value Impact Analysis, can be performed as a full function IT Service assessment or in smaller "VIA Light" chunks, depending on your needs. The overriding goal of a consulting engagement is to align IT Services with the Business and redeploy non-core service function savings to IT initiatives supporting business revenue generation.

Value Impact Analysis

ECS provides assistance applying ITIL best practice to address business requirements. ITIL v3 has adopted an integrated service lifecycle approach to IT Service Management, in contrast to ITIL v2 which organized itself around the concepts of IT Service Delivery and Support. While ITILv2 focused on increasing operational efficiencies within an IT Organization, ITILv3 builds upon that knowledge to ensure IT Services support the Business.

ECS can fast track a refresh or development of an IT Service Management strategy for your organization using the ITIL framework. The first step is to define the objective and scope of the effort and ITIL v3 provides five core volumes that help management gauge their current maturity and areas for continued improvement:

Service Strategy focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers. The output is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset. Key areas of this volume are Service Portfolio Management and Financial Management.

Service Design focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it. Key areas of this volume are Service Level Management, Availability Management, Capacity Management, Continuity Management, Security Management and Supplier Management.

Service Transition focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service. There is an area of overlap between Service Transition and Service Operation. Key areas of this volume are Change Management, Release Management, Configuration Management, Project Management and Service Validation and Testing.

Service Operation focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with customers. Key areas of this volume are Incident Management, Problem Management and Request Fulfillment.

Continual Service Improvement focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business. Key areas of this volume are Service Reporting, Service Measurement and Service Improvement.