As a boutique shop, we offer a focused range of ITIL consulting services with one common denominator: we always approach an engagement, by first understanding the business strategy, before launching into solutions. We redesign processes before throwing software at the problem - in many cases, companies have already invested in the tools and it may only be a matter fixing broken processes and tool re-configuration. ECS has developed enterprise level solutions for the front door of IT to improve how clients request IT services. We also have the depth and expertise to drive back office integration using a variety of tool sets.

In the last ten years, many facets of IT have been commoditized to the extent that IT outsourcing and hybrid combinations have become the option of choice. Outsourcing at a variety of levels can provide near term cash while at the same time increase services to internal clients. In addition, freeing resources from the operations and maintenance tasks that consume many IT departments, allows the organization to hyper focus IT on business processes key to revenue and survival. As an independent, general contractor, ECS minimizes the risk of IT outsourcing by performing due diligence and generating iron clad contracts that guarantee performance.

Enterprise Consulting Services was founded by Steven Harkola. He has over 25 years of information technology experience, serving fortune 500 companies as well as venture capital startups. His multi-industry background includes executive IT positions in the Banking, Financial Services, Commercial Software, Aerospace and Industrial Manufacturing, Energy, Consumer Goods and Higher Education sectors, directing IT infrastructure, development and customer support. From this diverse experience, Mr. Harkola brings proven strategic and operational planning frameworks to client environments that generate results.

Mr. Harkola has developed a track record of enterprise level, ITIL best practice implementation. For a regulated energy company serving over 3 million customers in the Northeastern United States, his team outsourced their IT Customer Support organization and implemented an ITIL v3 framework, integrating life cycle security management, incident/request management and asset management into a unified, service management delivery capability.

For an IT service management company that was awarded an event based, client hardware/software fulfillment outsourcing contract by a consumer goods company operating over 70 retail stores accross multiple states, Mr. Harkola performed contract due diligence, designed new processes and managed the day to day operation supporting agreement SLA's.

For a financial services company, he outsourced the IT function to technology partners and serves as the chief architect for their Internet based loan deliver system. The system pioneered multi-lingual content management, dynamic currency translation and a 100% self service user interface for a diverse base of international clients.

For a fortune 500 health sciences company, he developed contract Statements of Work for desktop imaging and software deployment, software/hardware asset Management, metering, remote control, break/fix and IMAC provisioning - using an infrastructure that supports virtualization.

Mr. Harkola has a BS in Marketing from Rochester Institute of Technology and a MBA from Southern Methodist University. He holds both an American Production and Inventory Control Society CPIM certification and an ITIL certification and serves on various company and higher education boards.