Based in Rochester New York, Enterprise Consulting Services provides ITIL consulting for CEO's, CFO's and CIO's with a charter to improve service, reduce the total cost of their technology support infrastructure and jump start IT innovation. We also consult with Managed Service Providers to achieve ITIL certification, perform contract due diligence, improve operations and exceed their SLA's.

As a boutique shop, we offer consulting services with one common denominator: we always approach an engagement, by first understanding business requirements and strategy, before launching into solutions. We then utilize a unique Joint Application Design (JAD) approach to redesign processes using your internal Subject Matter Experts before throwing software at the problem. In many cases, companies have already invested in the tools and it may only be a matter fixing broken processes and tool re-configuration. ECS has developed enterprise level solutions for the front door of IT to improve service to internal customers. We also have the depth and expertise to drive back office integration across each IT Tower including Desktop, Open Systems, Mainframe, Storage, Network and Applications to reduce cost.

Our goal is to transition CXO focus from IT cost reduction to "IT is a strategic asset" worth investing in to drive business innovation and top line growth.

Enterprise Consulting Services was founded by Steven Harkola. With over 20 years of information technology experience, serving fortune 500 companies as well as startups, Mr. Harkola's multi-industry background includes executive IT positions in the Energy, Financial Services, Health Care, Commercial Software, Aerospace and Industrial Manufacturing and Higher Education sectors, directing IT infrastructure, development and customer support. From this diverse experience, Mr. Harkola brings proven strategic and operational planning and execution frameworks to client environments that generate results. Mr. Harkola holds an MBA and both American Production and Inventory Control Society CPIM and ITIL certifications.

For more information about ECS and how we can help your organization, please contact info@enterprisecsx.com