Taking the outputs from the Rapid Assessment phase, the team will then work to
define future state requirements to support process efficiency, cost reduction and new strategic initiatives in the form of
a Blueprint for Change. At this point the teams may expand to include business management and user groups to contribute and
buy into the end state designs. Workshops are utilized at this stage to rapidly produce consensus based solution blueprints
driven by business and customer focused strategy and objectives.
On
collaborative engagements, it is particularly important to communicate requirements in plain English. The following example
Blueprint deliverable, representing an Incident Management scenario, is structured to communicate the change that needs to
take place to all stake holders.
