ECS utilizes a structured methodology that generates a rapid understanding of
current processes, people (roles & responsibilities) and technology before throwing solutions at the problem. Joint Application
Design (JAD) is employed to generate swim lane / data flow process diagrams using key internal staff Subject Matter Experts.
Diagramming levels the playing field so a broader audience including IT management, understands current process "hotspots"
and "black holes", at a level of detail that can be systematically addressed from a solution design perspective
during Blueprinting. During Blueprinting, ITIL then provides best practice to guide the team, to ensure improvement designs
conform with industry standards, result in sustainability and are measurable using key performance indicators that support
enforceable SLA's and OLA's. Time boxing, gates and measurable deliverables generated throughout this approach minimizes the
risk of analysis paralysis in large organizations.
