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ECS has developed an IT Management Consulting practice around three levels of process improvement, providing
synergistic business benefits for cost reduction, improved service and revenue enhancement. Each analysis can be pursued independently
or together to create a complete strategic Information Technology plan that produces results. Level 1 focuses on service fulfillment for your internal customers - improving service while reducing
cost. Level 2 focuses on developing a Value Stream
model that defines core businesses functions and supporting IT functions. The objective is to identify realignment opportunities
that hyper focus IT on core business value streams and new initiatives that reduce cost and improve service to external customers.
Level 3 focuses on developing new strategic Value Streams.
Businesses that would benefit from a level 3 assessment that focuses on new, offensive technology innovation, face competitive
pressures in the following areas: Accelerating industry
transition and dependency on electronic marketing, product and service presentment and fulfillment Content Management eCommerce
Interactive Design Digital Marketing
Increasingly
sophisticated competitors utilizing sales force automation and mobile computing Growing global competition utilizing lower cost labor resulting in compressed margins
The
goal of the Value Impact analysis is to provide top management with recommendations in the form of executable deliverables,
based on thorough due diligence. The studies rely on information provided by executive and operations staff members using
structured workshops, data collection and analysis using predefined templates. A short term "VIA Light"
option is available for companies wishing to explore IT service management retooling and outsourcing benefits strategically,
without internal data collection, as a first step.
Level 1 Assessment A Level
1 assessment will identify potential capital that can be released from your IT Service Operation supporting internal customers,
by optimizing non strategic, IT service management sourcing and improving process efficiency. The newly released cash can
then be used to fund revenue focused initiatives in your core business. The VIA analysis will also identify ways to improve
service while simultaneously reducing cost, using an Information Technology Infrastructure Library (ITIL) Framework approach.
A level 1 assessment addresses the
full scope of an Information Technology organization: - IT
infrastructure support functions including Data Centers / DMZ, Network Security, Network Operating Center, Wide
and Local Area Networks, Wireless and Remote Access, Network Directory Services, Servers, Databases, Storage & Backup,
Print Services, Voice and Data Communications, Desktop, Mobile Computing, Business Continuity/Disaster Recovery
- IT Service Management and Delivery functions including Service
Desk: Level 1 Help Desk, Level 2 Deskside and Level 3 Engineering, Security Access Provisioning, Risk Management / IT Policies
/ Audit Support, Client Desktop Hardware, Software Procurement, Lease Management, Infrastructure Hardware, Software, Maintenance
and Services procurement, and Lease Management, IT Budgeting and Variance Analysis, Change Management, Problem Management,
Performance Management, KPI's and Executive Dashboards
- Common Office Productivity Tools including Enterprise Email, Office Productivity Solution,
Web Browsers, Shared Directory and filing system, Collaborative Software and Portal technology, End User Computing
solutions
- Core and Non core
Business Applications
The
quickest way to boot strap IT Service Management functions supporting internal customers is through outsourcing or in sourcing.
By establishing partnerships with suppliers that are already employing the ITIL framework, you can cut months or years of
internal process improvement expense and achieve near term benefits. IT areas best suited for consideration include the following
IT Service Support and Service Delivery functions:
Level 2 Assessment A Level 2 assessment focuses on developing a Value Stream model that defines core businesses
process flows and supporting IT functions. The objective is to identify realignment opportunities that hyper focus IT on core
business value streams and new initiatives that generate revenue. Most businesses are dependent on IT to support core business
value streams. Many organizations however are saddled with legacy applications that lack the flexibility to address business
change without steep investments. An Applications Risk Assessment is conducted as part of level 2 effort, resulting in a graphical
representation of a company's applications in the form of a Heat Map. One example of a Value Stream solution is to outsource
legacy system maintenance, preserving business rules and "surround" these target applications with an updated user
interface, web presentment, supply chain integration and analytics.  Level 3 Assessment The Level 3 assessment focuses on developing new strategic Value Streams supported by technology innovation.
Mind Mapping Analysis and other brainstorming techniques are utilized to develop a universe of potential initiatives and projects
using Subject Matter Experts, market research and peer review. High level project costing and ROI analysis is generated to
facilitate prioritization of candidates for consideration when developing the IT strategic plan.
Deliverables ECS serves as an independent general contractor and utilizes a proven Project Management Office approach
that guarantees meeting VIA deliverable milestones on time and on budget:
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