Enterprise Consulting Services
IT Management Consulting Using ITIL

Enterprise Consulting Services is a boutique consulting firm specializing in IT Service Management consulting, implementation and outsourcing, using the ITIL framework. ECS provides a unique consulting approach for companies determined to reduce the total cost of IT ownership, maximize IT alignment with the business and ensure regulatory compliance.

NEW - ECS Presents a 4 hour Executive ITIL Training Program

Designed for busy executives, everything you need to know about ITIL v3 and what it can do for your organization in one intense session. For more information, contact info@enterprisecsx.com

Click Here to Print ECS Capabilities Brochure

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Why ITIL?
The IT Infrastructure Library (ITIL) is the de facto industry standard for driving Information Technology (IT) transformation. ITIL recognizes that IT is not just another cost center, a black hole that can only be tamed through draconian cost reduction programs. The ITIL v3 framework shows how to strategically align IT services with business objectives and convert IT into the cost reduction and revenue generating engine powering the entire enterprise.

What We Do
ECS focuses on the Value Chain engine of Information Technology across three levels. Level 1 consulting is directed at getting IT's own house in order. Our consulting expertise runs deep through IT Service Management (ITSM), Asset Life Cycle Management (ALM) and Roles Based Security Management (RBSM) solutions that not only improve operations, compliance and TCO but repair IT's image and credibility with internal customers. Best practice people, process and technology transformation success can then be applied to the business as a whole supporting external customers. Level 2 and 3 consulting attacks the 80 - 20 monster, which has companies still spending over 80% of their IT dollars providing basic support and maintenance and what's leftover on innovation. The ITIL v3 framework can be applied to strategic value streams, shifting savings achieved through Level 1 operational improvements to build and fund external customer support technologies and the service portfolio that generates revenue.

ECS Engagement Approach
Step 1: Establish a Project Management Office and Executive Sponsors 
Step 2: Conduct Current Process Assessment and Design using JAD and Structured Diagramming
Step 3: Develop Strategic Plan Blueprint for People, Process and Technology Change using Heat Maps
Step 4: Prioritize Requirements, Time Phase Deliverables and Develop Project Plans with Cost, Schedule and Key Performance Indicators
Step 5: Create Solutions RFP's/ Contracts, Manage Professional Services and Internal Teams
Step 6: Establish Governance, KPI's and Dashboards

Partners
Regarding ITSM, ALM and RBSM solutions, ECS is vendor neutral but we know who the players are and have worked with a number of different providers including Altiris, CA, BMC, Microsoft, Dell, HP, EMC and Courion. Understanding the solutions from a hands on implementation perspective separates ECS from many ITIL consulting companies selling theory

Selected Clients
Bausch & Lomb
Constellation Brands
EnergyEast
Excellus BlueCross
Ontario County Government
Wegmans Food Markets
Eastman Kodak

For more information on how we can help your organization retool IT Service Management, Asset Life Cycle Management or Security management, please address inquiries to: info@enterprisecsx.com

 

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