Enterprise Consulting Services
IT Service Management Consulting and Outsourcing Using ITIL

Enterprise Consulting Services is a boutique consulting firm specializing in IT Service Management consulting, implementation and outsourcing, using the ITIL framework. ECS provides a unique consulting approach for companies determined to reduce the total cost of IT ownership, maximize IT alignment with the business and generate savings. Our specialty is working with senior management to drive rapid change. Whether the strategy of the enterprise promotes internal IT Service Management process improvement or full blown outsourcing to suppliers that are already ITIL compliant, the objective is same - improve customer service and funnel cash from non core Service Management functions into revenue producing business value streams.

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ECS is vendor neutral and serves as an extension of your team to jump start and manage change. The premise of our signature Value Impact Analysis service is to redesign fundamental IT processes before throwing vendors or software at the problem. The goal of a VIA is to attack the 80- 20 monster, which has companies still spending 80% of their IT dollars providing support and maintaining systems and what's leftover on innovation. Further complicating the situation is that IT spending is being intentionally shifted to business control, in order to improve performance and responsiveness to business needs - but without fundamental standards and governance that minimize down stream risk. ECS helps ensure that that technology decisions support business objectives while standardizing best practice and governance.  

McKinsey - ITs Unmet Potential (Click Here)

ECS focuses on ITIL V3 consulting and Desktop Domain solutions for everything that touches your end clients or customers including hardware, software and services provided by IT. We convert ITIL theory into practice and tactically implement strategies that produce tangible benefits. Specific areas of consulting expertise within IT Service Management, Asset Life Cycle Management and Security Management functions are summarized in the following schematic:

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Strategic planning, process improvement design, solution recommendations and implementation assistance provided by an ITIL consulting engagement will provide a clear contractual, measurable and enforceable path that translates into the following benefits:

  • Lower Total Cost of Ownership
  • Improved service levels
  • Enhanced customer satisfaction
  • Shift from maintenance and status quo to a renewed focus on innovation
  • IT Service portfolio and SLA's that support the business
  • Higher performance IT personnel
  • Improved system security, reliability, availability and performance with lower risk
  • Compliance

For more information on how we can help your organization retool IT Service Management, Asset Life Cycle Management or Security management, please address inquiries to: info@enterprisecsx.com

 

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